Design human, procedural, or limited-service alternatives for critical operations.
Pattern Description
Design human, procedural, or limited-service alternatives for critical operations.
Signals / Evidence
Interview patterns showed improvisation during incidents; framework explicitly includes manual workaround design and BPM/BCM alignment.
Risk Drivers That Made the Pattern Emerge
Automation unavailable; central system down; staff do not know what to do; regulatory or customer obligations continue during outage.
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